Customer Support
Support
Customer Policy
Let us know what you’re having and we’ll walk you through the next steps.
In an emergency you can call us 24/7:
Hotline Selegend Hotel
(0227) 657.8899
Frequently Asked Questions
Frequently Asked Questions Faq
How many people can be accommodated in a hotel room?
A maximum of 3 people can be accommodated in a hotel room.
What types of beds does the hotel have? For how many people?
The hotel has two types of Twin and Double beds for rooms accommodating up to 2 people. If a third person is added, an extra bed will be used and additional charges are required at the hotel.
How is late check-out applied?
According to hotel regulations, check out before 12:00. If customers check out late, the following rules will be applied: From 12:00 - 15:00: Additional charge of 30% of room rate; From 15h00 - 18h00: Surcharge of 50% of the room rate; After 18:00: 100% surcharge of room rate will be charged.Sau 18h00: Phụ thu 100% giá phòng.
Is the hotel early check-in?
If the hotel has available rooms, we will arrange for early check-in. Check in before 5:00 PM: Charge 100% of the room rate; Check in from 5:00 am - 9:00 am: Charge 50% of the room rate; Check in from 9:00 - 12:00: 30% of the room rate is charged.
What is the discount policy for group visitors?
For groups booking from 5 rooms or more, please contact us for a quote.
Are pets / pets allowed in the hotel?
To ensure the health and safety of guests staying, pets / pets are not allowed in the hotel
Is there a safe deposit box in the room?
The hotel is equipped with a safety deposit box to ensure the safety of customers' valuable assets.